Warranty Policy

Guaranteed For Life

We’ve designed our products for long-term reliability — as in, a lifetime. If you ever feel your Ridge wallet or other Ridge product isn’t functioning properly, we’ll do everything possible to make it right.

Each purchase with Ridge is just the beginning of many years of a better everyday carry experience. We're glad to have you aboard!

Trouble with your gear?

Use the Warranty Claim Form below, and we’ll help you out.

Product Terms

Wallets: 

Ridge warrants that all Wallets are free from manufacturing defects and will function as intended for the life of the product. Your Lifetime Warranty will include Replacement Parts in the event of failure or loss of Elastic, Screws, Inner Plates, and/or Money Clip.

This warranty does not cover lost, stolen, or disposed of wallets; scratches, dents, discoloration from wear and tear, chips and/or scrapes on the Outer Plates; damages caused by accident, abuse, neglect, shock; improper use or storage of the product; unauthorized modifications or repairs.

Rings:

Each purchase of a Premium or Silicone Ridge Ring Set comes with Never Lost Forever Fit Protection. This allows 2 future exchanges or replacements for the same ring in a different or same ring size. The 99-day risk-free trial does not count towards the future exchange or replacement.

Never Lost Forever Fit Protection Includes: If the Ring gets lost or stolen, If the wearer experiences a size change (return of original Ring required), If the Ring(s) are damaged or scratched from minimal daily wear and tear.

Proof of purchase may be required for a lost or stolen replacement to be initiated. The Forever Fit Never Lost Protection program does not cover abuse, improper use or storage of the product, unauthorized modifications, or repairs. After receiving a second replacement, a new purchase will be required to re-enter the Never Lost Forever Fit Protection program.

KeyCases:

The Ridge warrants that KeyCases are free from manufacturing defects and are functional as intended for the life of the product. Your Lifetime Warranty will include Replacement Parts in the event of failure or loss of Screws, TPU Connector (i.e., Rubber bit), Clip, and/or D-Ring.

This warranty does not cover lost, stolen, or disposed of KeyCases; cosmetic damage; damage caused by accident; abuse, neglect, shock, improper use, or storage of the product; unauthorized modifications; or repairs.

Pens:

Ridge warrants that Bolt Action Pens are free from manufacturing defects and are functional as intended for the life of the product. Your Lifetime Warranty will include Replacement Parts in the event of failure or loss of the spring, the bolt action, and/or rubber seal. Malfunctioning ink cartridges for pens purchased within 99 days may also be covered.

This warranty does not cover lost, stolen, or disposed of Pens, cosmetic damage, damage caused by accident, abuse, neglect, shock, improper use or storage of the product, unauthorized modifications, or repairs.

Watches:

Ridge warrants that all Watches are free from manufacturing defects and are functional as intended for the life of the product. Your Lifetime Warranty will include Replacement Parts in the event of failure or loss of the pins, clasps, bezel, hands, and/or crown.

This warranty does not cover lost, stolen, or disposed of watches, dead batteries, cosmetic damage, damage caused by accident, abuse, neglect, shock, or water, improper use or storage of the product, or unauthorized modifications or repairs.

Bags:

Ridge warrants that all Ridge Bags are free from manufacturing defects and are functional as intended for the life of the product. Your Lifetime Warranty will include Replacement Parts in the event of failure or loss of the zippers, zipper pull, power bank pocket, luggage strap, and/or water bottle holder.

This warranty does not cover lost, stolen, or disposed of Bags, cosmetic damage, damage caused by accident, rips or tears, abuse, neglect, shock, water, improper use or storage of the product, or unauthorized modifications or repairs.

Apparel:

Ridge warrants that all Ridge Apparel are free from manufacturing defects and are functional as intended for up to one year.

This warranty does not cover lost, stolen, or disposed of Apparel; damage caused by accident, rips or tears, abuse, neglect, shock, water, improper use or storage of the product; unauthorized modifications or repairs.

Ridge Accessories:

Ridge warrants that all Ridge Accessories are free from manufacturing defects and are functional as intended for the life of the product. Your Lifetime Warranty will include Replacement Parts in the event of failure.

Ridge Accessories include but are not limited to: AirTag Money Clip, AirTag Cash Strap, AirTag Carbon Case, Hanging AirTag holder, Valet Tray, Coin Tray, and Bottle Openers.

This warranty does not cover lost, stolen, or disposed of Accessories; cosmetic damage, damage caused by accident, rips or tears, abuse, neglect, shock, water, improper use or storage of the product, or unauthorized modifications or repairs.

Ridge Collaborations:

Ridge warrants that all Ridge Collaborations, including the Ridge Razor by OneBlade and the Ridge Simple Modern Water Bottle, are free from manufacturing defects and are functional as intended for the life of the product.

Your Lifetime Warranty includes replacement parts in the event of failure while items are still in stock. If an item is out of stock, a replacement part or item of equal or lesser value will be sent as a replacement. Pictures of damaged products will be required.

Ridge warranty does not cover lost, stolen, or disposed of products, cosmetic damage, damage caused by accident, abuse, neglect, shock, improper use or storage of the product, or unauthorized modifications or repairs.

Personal Care:

Ridge’s Lifetime Warranty does not cover personal care items. These items include the Bravo Sierra: Citrus Cedar Wood Deodorant and the Bravo Sierra: White Vetiver & Cedar Wood Hair & Body-Solid Cleanser.

Warranty Policy Terms 

How To Make a Claim:

To submit a Warranty Claim, please submit a request through the contact form. Please provide the store name in the order number field if your order was placed with an authorized retailer.

Gift Warranty:

Gifts are also 100% covered under our Warranty Policy! Please follow the same process and provide the gifter's full name in the Warranty Claim order number field. We can verify your product’s authenticity with the photo attached to the Warranty Claim.

Warranty Disclaimer:

We reserve the right to deny any Warranty Claim. This may happen if we believe the claim to be fraudulent, if the item was purchased before the implementation of our Lifetime Warranty, or if the Wallet was purchased from an unauthorized seller such as, but not limited to, Facebook Marketplace and eBay.

This Warranty does not include service to items in the claim.

Polycarbonate Wallets pre-date our Lifetime Warranty and came with a 1-year Limited Warranty that is no longer active.

Please note that if your Ridge product is eligible for a replacement, then your replacement will be the same color and material as your purchased product. If your product is no longer in stock, your replacement will be of a similar material and color. If no comparable replacement is available, we will work to find a suitable substitute of equal value.

Warranty FAQ

What is not covered under warranty?

For our Wallets, lost, stolen, or disposed of wallets, scratches, dents, chips, and/or scrapes on the Outer Plates; damages caused by accident, abuse, neglect, shock, and improper use or storage of the product. In addition, unauthorized modifications or repairs are not covered under Warranty.

For all other Ridge Products, the warranty does not cover lost, stolen, or disposed of products; cosmetic damage that does not affect the product's functionality; damage caused by accident, abuse, neglect, shock, improper use or storage of the product, or unauthorized modifications or repairs.

Wallets purchased from an unauthorized seller include, but are not limited to, Facebook Marketplace and eBay.

This Warranty does not include service to items in the claim.

*Please note that if your Ridge product is eligible for a replacement, then your replacement will be the same color and material as your purchased product. If your product is no longer in stock, your replacement will be of a similar material and color.  If no comparable replacement is available, we will work to find a suitable substitute of equal value.

What does the “Lifetime of the Product” mean?

The Lifetime of your Ridge product references the lifetime of the functionality. If the product is stored securely and serviced with replacement pieces covered under warranty when needed, we expect each product to last for years!

Do I need to register an item to activate the Warranty?

As our Lifetime Warranty is automatic with each purchase, no registration is needed to activate the Warranty. However, we recommend keeping your order information for your records to help speed up the processing of your claim.

How do I submit a Warranty Claim if I did not order on your site?

If you purchased your item from a third-party seller such as Amazon, Nordstrom, or SCHEELS, your Warranty is still valid! Photos confirming this is an authentic Ridge product are still required.

How long does the Warranty Claim process take?

Warranty Claims are approved or denied within 2-3 business days. This timeframe can be affected during busier seasons or if we need more information to process the claim.

How do I file a Warranty Claim for a gift?

If your order was a gift and you do not have the order number, please put the full name of the person who gifted the item in the order number field. Your wallet will still be covered under Warranty, and we can verify your item with a photo!

*If you have any further questions regarding the warranty on our products, please feel free to contact our Customer Success Team at: supportau@ridge.com

 

*If you have any further questions regarding the warranty on our products, please feel free to contact our Customer Success Team at: supportau@ridge.com