Returns & Exchanges

Need Help with a Return?

If you are not 100% satisfied with your Ridge purchase, you can return your order for a refund or exchange within 99 days of purchase. We offer free domestic returns and exchanges and will provide a digital Prepaid Australia Post label. Please be advised that Ridge is not responsible for providing a physical return label, and the customer must print the provided label.

Our returns/exchange portal is currently down for maintenance. Please contact our support team at supportau@ridge.com for a return label

Additional return information:

 

• If you wish to complete a return, the product(s) should be returned in usable condition.
• Upon receipt of the return, we will issue your approved refund via the original payment method. We cannot change the payment method to redirect refunds to other accounts.
• Please remove all non-Ridge items from your return. Ridge is not responsible for returning these to you, and non-Ridge items will be disposed of.
• If you are returning your entire order, all items, including promotional or free items, must be included in your return. Should any item, including promotional or free items, not be included with your return, a refund of the returned items will be issued minus the cost of the other items at full price.
• If you are returning part of Kit, the other products part of the Kit will not longer be discounted and your refund of the returned products will be priced outside of Kit pricing.
• International customers returning items purchased on the Ridge US website are ineligible to receive a free return label from Ridge. A return label with tracking must be provided to Ridge from customers returning outside of the US to ensure a full refund for returned items.
• Customers returning to the AU store from outside of Australia are ineligible for a free return label from Ridge. A return label with tracking must be provided to Ridge from customers returning from these countries to ensure a full refund for returned items. 
• We require retaining a copy of your drop-off receipt with a picture of the return label at drop-off for your records. If we can verify that the order was dropped off with a receipt and confirmation of the label and the order is lost with Australia Post, we will take responsibility and honor the return or exchange.
• Shipping costs from the original order are non-refundable.
• Additional return shipping costs are non-refundable. A return is only authorized using a Ridge pre-paid return label. Any outside return labels purchased are non-refundable by Ridge.
• All returns must be from a verified RidgeAU.com order. Ridge does not offer returns on items purchased outside of RidgeAU.com. For products purchased from an authorized dealer, their return policy applies — please contact them directly for more information.
• All return labels provided by Ridge are digital. Ridge is not responsible for providing a physical return label. 
• If you have submitted multiple return requests and received multiple labels, please be sure to use all labels, as using one label to ship multiple returns will result in processing delays.
• Orders with a processed Warranty Claim are not eligible for return.

For additional information or questions, please feel free to reach out to us through our support widget.