Honored their word
I've been a Ridge Wallet owner for maybe a year or two, and it served me well! Over time, the straps started to loosen and a couple of screws went missing. It also got a bit curved, probably because I tend to keep it in my back pocket.
When I submitted a warranty claim, Ridge didn't just send me a free replacement—they also included a complimentary money clip that I now use and absolutely love!
My takeaway is this: If you're on the fence about getting a Ridge Wallet, go for it! Their product is great, but their customer service is exceptional.