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RIDGE TRACKER CARD

IMPORTANT INSTRUCTIONS & SAFETY INFORMATION

At Ridge, we prioritize quality, safety, functionality, and regulatory compliance in every product we design. The Ridge Tracker Card delivers Apple Find My®  compatibility and a wireless rechargeable battery in super slim form.

Please read the following instructions and safety guidelines carefully before using this product.  Failure to follow these instructions could result in malfunction, injury, property damage, or loss of data.  

 

 

Legal Disclaimer and User Acknowledgment

The Ridge Tracker Card is designed for use only with compatible devices as specified by the manufacturer. By purchasing or using this product, you acknowledge and accept full responsibility for its proper use in accordance with all provided instructions and applicable laws and regulations. Ridge disclaims all liability for any damage, injury, or loss resulting from misuse, mishandling, or defects, and makes no warranties—express or implied—regarding the product’s safety, performance, or fitness for a particular purpose.

By purchasing or using the Ridge Tracker Card, you acknowledge and agree that your use of this product is subject to Ridge’sTerms and Conditions andPrivacy Policy.These documents contain important information about your rights, responsibilities, and limitations of liability, as well as how your personal information is handled. Please review them carefully before use. Continued use of this product constitutes your acceptance of these terms and policies.

Ridge reserves the right to change or improve this product and to make changes in the content of this document without obligation to notify any person or organization of such changes or improvements. VisitRidge Product Resources for the latest updates and supplemental information concerning the use of this product.

The Apple® products and services referenced in this resource, including Find My®, MagSafe®, Siri®, iPhone®, iPad®, iPod Touch®, and Mac®, are the trademarks of Apple Inc., registered in the U.S. and other countries and regions. IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and regions. Neither Apple nor Cisco are  responsible for the operation of the Ridge Tracker Card or its compliance with safety and regulatory standards. Ridge is not affiliated with or endorsed by Apple or Cisco.

Features


 

 


Specifications



 

 


How to Set Up Your Ridge Tracker Card

What You'll Need:

Setup Steps:

  1. Power On the Ridge Tracker Card • Press the button once • Device will beep and red light will flash

  2. Open the Find My app

  3. Add Your Tracker Card • Click "Item" → "Add Item" • Click "Other Supported Item" • Choose "Tracker Card" and click Connect

  4. Customize Your Tracker • Name the Tag and choose an Emoji • Click Finish

Your Ridge Tracker Card is ready to use!

 

 


How to Use Your Ridge Tracker Card

Using the Apple Find My app, you can easily locate your Ridge Tracker Card from your iPhone, iPad, iPod Touch, or Mac.

To Find Your Tracker Card:

If Your Tracker Card is Out of Range:

Requirements for Best Performance:

 

 

How to Turn On/Off/Reset Your Tracker Card

Turn On:

Turn Off:

Reset Your Tracker Card:

Connection Timeout: If the Ridge Tracker Card is not paired within 2 minutes, it will emit four beeps as a notification.

Connecting to Another Device: The Ridge Tracker Card can only be connected to one device at a time. To connect it to a different Apple device:

 

 

How to Charge Your Tracker Card

Wireless Charging:

Charging Indicators:

Battery Life:

 

 

Troubleshooting

Most Common Questions

Q: The Ridge Tracker Card is not showing up in the Find My app. How do I fix this?

Before you contact support, try this:

Q: My phone says 'unsupported accessory.' What does that mean?

There are two possible issues:

  1. Wrong setup method: You're trying to add the Ridge Tracker Card using AirTag setup • Fix: Use Find My app > Items > Add Item > Other Supported Item

  2. Placement issue: The Ridge Tracker Card is triggering iOS accessory warning because you're placing it near the Lightning port or on the back of your phone • Fix: Move the card away from these areas

Q: Why is the location not updating in real-time?

Apple's Find My network is not real-time GPS. The Ridge Tracker Card relies on:

To help reconnect:

 

 

Location & Tracking Issues

Q: Why does Find My show an old location even though I'm nearby?

Common causes:

Actions to try:

Q: The Find My app is showing 'No Location Found.' What does that mean?

This usually happens when:

Q: Why can't I make the Ridge Tracker Card play a sound from the app?

This happens when:

 

 

Sharing & Privacy

Q: Can I pair the Ridge Tracker Card with more than one Apple ID?

No, each Ridge Tracker Card can only be linked to one Apple ID at a time. This is a security feature of Apple's Find My network. To transfer ownership, you must first remove it from your current Apple ID, then the new user can add it to theirs.

Q: Can I share the Ridge Tracker Card with other people?

Yes, you can share tracking access with other people through the Find My app's "Share Item" feature. While the Ridge Tracker Card can only be linked to one Apple ID (the owner), you can share location tracking with up to five trusted contacts. This allows other people to see the tracker's location and receive notifications, even though they cannot modify settings or remove the device from your account.

Q: Can someone else track me with my Ridge Tracker Card?

It's extremely unlikely. Apple's Find My system has built-in anti-stalking protections that detect, alert, and prevent unauthorized tracking. Your iPhone will notify you if an unknown tracker is traveling with you.

Q: If someone finds my Ridge Tracker Card, can they reset it?

No, they cannot reset or use it. The Ridge Tracker Card remainslocked to your Apple ID until you remove it yourself. Only you can transfer ownership to someone else.

 

 

Technical Questions

Q: Does the Ridge Tracker Card work inside my Ridge Wallet?

Yes, the Ridge Tracker Card works perfectly inside Ridge Wallets. Ridge Wallets use RFID-blocking plates that only block signals around 13.56 MHz (used by credit cards and NFC payments like Apple Pay). The Ridge Tracker Card uses Bluetooth Low Energy at 2.4 GHz, which isn't affected by the RFID shielding.

Q: Does the Ridge Tracker Card have Precision Finding UI?

No, the Ridge Tracker Card provides basic location tracking with proximity alerts and sound only. Unlike AirTags, it doesn't offer Precision Finding features like on-screen arrows, exact distance measurements, or haptic feedback.

Q: Can I use the Ridge Tracker Card internationally?

Yes, the Ridge Tracker Card works anywhere in the world where Apple devices are present. Since it uses Apple's global Find My network, your Ridge Tracker Card can update its location even when you're traveling overseas.

Q: How will I know when the Ridge Tracker Card battery is low?

Your iPhone will automatically send you a notification when the Ridge Tracker Card's battery is running low and needs to be recharged. You'll have plenty of time to charge it wirelessly before it completely dies.

 

 

Travel Advisory

When traveling with the Ridge Tracker Card, be aware that lithium-ion batteries are subject to airline regulations and must be packed in carry-on luggage only.

With a capacity of 155mAh (0.57Wh), this device is well within the 100Wh limit allowed by most airlines. However, some carriers may have additional restrictions. Always check your airline's specific battery policies before flying.

 

 

Safety Information & Care Instructions

Following these safety guidelines and care instructions will help ensure your Ridge Tracker Card performs optimally and remains covered under warranty..

Critical Safety Warnings

Do Not Tamper: Do not attempt to open, cut, disassemble, or modify the Ridge Tracker Card in any way. This includes tampering with seals, ports, wires, or internal components. Doing so may void the warranty and compromise device performance or safety.

Keep Out of Reach of Children and Pets: The Ridge Tracker Card is not a toy and is not intended for use by children or animals. Always store the device securely and out of reach of children and pets to avoid choking hazards or accidental ingestion.

Battery Ingestion Danger: Lithium batteries can cause serious injury or death if swallowed. If swallowed or if internal battery exposure is suspected, seek immediate medical attention and contact your local poison control center immediately.

Battery Fire and Explosion Risk: The Ridge Tracker Card contains a lithium-ion battery. Improper use may lead to fire, explosion, or leakage. Do not puncture or expose the battery to heat, water, or fire.

Battery Disposal: Always dispose of the device in accordance with local battery disposal regulations at designated e-waste centers or battery recycling programs. Never attempt to incinerate, crush, or puncture the battery.

Pacemaker and Medical Device Interference: The Ridge Tracker Card contains radio frequency components that may interfere with pacemakers or other medical devices. If you use an implanted or wearable medical device, consult your physician or the device manufacturer before use. Maintain a minimum distance of 6 inches (15 cm) between the Ridge Tracker Card and the medical device.

Hearing Protection: The Ridge Tracker Card may emit loud beeping sounds during certain alerts. Avoid placing it near your ears to prevent potential hearing damage.

Device Care & Handling

Physical Protection: While the Ridge Tracker Card has IPX67 water resistance for everyday spills and splashes, avoid prolonged exposure to liquids or submersion. Protect it from mechanical stress, drops, or impacts that could damage internal components. If the device is damaged, discontinue use immediately.

Water Exposure: If your Ridge Tracker Card gets wet:

Environmental Conditions:

Battery Care & Charging

Charging Safety:

Temperature & Overheating Prevention:

Battery Performance: Your Ridge Tracker Card's lithium-ion battery is designed for long-lasting performance. Battery capacity will naturally decline over time due to regular use and charging cycles. If the battery swells or shows physical damage, discontinue use immediately.

Compatible Charging: For wireless charging, use only Qi-certified or MagSafe-compatible wireless chargers. Be aware that some protective phone cases may interfere with Bluetooth connectivity.



Warranty

Limited Lifetime Warranty

Ridge warrants your Ridge Tracker Card against defects in materials and workmanship for the lifetime of the original purchaser. This warranty applies only to products purchased from Ridge or authorized retailers.

Warranty Exclusions

This warranty does not cover:

Warranty Claims Process

To submit a warranty claim:

  1. VisitRidge Support

  2. Provide proof of purchase and requested information.

  3. Describe the defect with photos if possible

  4. Ridge will respond within four business days with next steps

Response Time: Most warranty claims are processed within 5-7 business days.

Legal Terms & Limitations

Remedy Limitation: Ridge's sole obligation under this warranty is to replace defective products at Ridge's discretion. This warranty is your exclusive remedy for product defects.

Liability Limitation: Ridge disclaims all implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement.  To the maximum extent permitted by law, Ridge and its affiliates shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from: misuse, mishandling, or unauthorized modification of the device; improper charging, storage, or disposal; failure to follow safety or care instructions; or loss or theft of property or data. Ridge's total liability for any claims related to the Ridge Tracker Card shall not exceed the original purchase price of the product. Please see Ridge’sTerms and Conditions andPrivacy Policy for more information. 

This limited warranty gives you specific legal rights, and you may have other rights which vary by jurisdiction. Ridge's liability is limited to repair or replacement of defective products at Ridge's discretion. Some jurisdictions do not allow limitations on implied warranties or liability, so the above limitations may not apply to you.

 



Privacy & Data Protection

 

How Your Data Stays Private

The Ridge Tracker Card works exclusively through Apple's Find My network, which uses end-to-end encryption to protect your location data. Here's what this means:

What Ridge Cannot Access:

What Apple Handles:

Apple serves as the sole data controller for all information related to your Ridge Tracker Card usage.

Anti-Stalking Protection

The Find My network includes built-in safeguards to prevent unauthorized tracking:

For Apple Device Users (iOS 14.5+):

For Non-Apple Device Users:

Additional Protection:

Your Privacy Controls

Through the Find My app, you have complete control over your Ridge Tracker Card:

Location Management:

Device Management:

Data Removal: 

To completely remove all data:

  1. Open Find My app → Items → Select your Ridge Tracker Card

  2. Choose "Remove Item" and confirm

  3. This permanently deletes all location history and associations

Privacy Compliance

Legal Standards: The Ridge Tracker Card and Find My network comply with major privacy regulations including GDPR (Europe), CCPA (California), and other applicable data protection laws.

Your Rights: Depending on your location, you may have additional rights regarding your data. Since Apple controls all data processing, contact Apple directly for:

Privacy Resources

Apple Privacy Policy:Apple's Privacy PolicyRidge Privacy Policy:Ridge Privacy PolicyFind My Support:Apple Find My Support

Questions or Concerns:

Ridge is committed to protecting your privacy. We designed the Ridge Tracker Card to work entirely through Apple's secure Find My network, ensuring we never have access to your personal or location data.

 

 

Regulatory & Compliance Information

Global Standards

UN38.3 Transport Safety: Passes UN38.3 certification for lithium-ion battery transport safety, having completed all required tests for safe shipment by air, sea, and land. With a 155mAh capacity, the Ridge Tracker Card battery is classified as a low-power device under transport regulations.

UL1642:2020 Battery Safety:Passes test items 10, 11, 13, 17, 20 of UL1642:2020 for lithium battery safety requirements.

MSD (EC) No 1272/2008 (CLP): Complies with the European Classification, Labelling and Packaging regulation for chemical safety and hazard communication.

 

 

United States

Federal Communications Commission (FCC) ID:2APRQ-TRACKERCARD

FCC Compliance Statement: This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

  1. This device may not cause harmful interference

  2. This device must accept any interference received, including interference that may cause undesired operation

Class B Digital Device: Tested and approved as a Class B digital device under Part 15 of the FCC Rules. These limits provide reasonable protection against harmful interference in residential installations. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

FCC Caution: Any changes or modifications not expressly approved by the responsible party could void the user's authority to operate this equipment.

Radiation Exposure: Complies with FCC RF exposure limits for portable use in uncontrolled environments. Safe to operate as intended. The Ridge Tracker Card uses Bluetooth Low Energy technology with minimal RF exposure.

California Proposition 65: Test results confirm compliance with chemical safety disclosure requirements. No restricted chemicals are present, therefore no Prop 65 warning label is required.

 

 

Canada

Innovation, Science and Economic Development Canada (IC) ID: 29089-TRACKERCARD

ISED RSS Compliance:Complies with Industry Canada license-exempt RSS standard(s). Operation is subject to:

  1. This device may not cause interference

  2. This device must accept any interference, including interference that may cause undesired operation

This certification ensures the Ridge Tracker Card meets Canadian radio frequency (RF) standards for reliable and safe operation.

 

 

European Union

CE RED (2014/53/EU): Meets the Radio Equipment Directive requirements for electromagnetic compatibility, safety, and radio spectrum efficiency in the European Union.

RoHS (EU 2011/65/EU): Test results confirm compliance with the EU RoHS Directive 2011/65/EU for restriction of hazardous substances, ensuring environmental protection.

ETSI EMC Standards: Passes ETSI EN 301 489-1 V2.2.3 (2019-11) and ETSI EN 301 489-17 V3.2.4 (2020-09) for electromagnetic compatibility (EMC) requirements for radio equipment and broadband data transmission systems.

ETSI EN 300 328 V2.2.2 (2019-07): Meets radio equipment standard for 2.4 GHz frequency band operation.

EMF Exposure Standards: Tested and approved under EN 62479:2010 and EN 50663:2017 for electromagnetic field (EMF) exposure limits and SAR (Specific Absorption Rate) assessment procedures.

 

 

United Kingdom

Radio Equipment Regulations 2017: Complies with the essential requirements of Radio Equipment Regulations 2017 (SI 2017 No. 1206, as amended by SI 2019 No. 696) for electrical equipment designed for use within radio and telecommunications terminal equipment.

UK RoHS: Tested via IEC 62321 methods and certified for UK restrictions on hazardous substances in electrical equipment, ensuring post-Brexit compliance.

 

 

Australia & New Zealand

RCM (Regulatory Compliance Mark): Certified by RC TRADING CO PTY. LTD. in compliance with AS/NZS 4417.1 for Australia and New Zealand.

ACMA Compliance: Certified as complying with relevant ACMA Standards under the Radiocommunications Act 1992 for radio frequency devices.

Radio Communications Standards: Complies with AS/NZS 4268:2017+A1:2021 and AS/NZS 2772.2:2016+A1:2018 for radio frequency equipment operation.

EMC & Safety Standards: Passes AS/NZS CISPR 32:2015+A1:2020 for electromagnetic compatibility (EMC) and AS/NZS 62368.1:2022 for ICT equipment safety.


Revised 10.2.25